Refund policy
Last updated: August 10, 2026
At Idrak Pharma, we want every order to be handled fairly and transparently. This policy applies to purchases made directly through idrak-pharma.com and explains when returns, replacements, and refunds may be available.
1. Return Window
Return requests must be submitted within 30 days of the delivery date. Submitting a request within this period does not automatically guarantee approval; eligibility is determined under the conditions below.
2. Return Eligibility
To qualify for a buyer-remorse return, the supplement must be unused, unopened, and in its original sealed packaging, with the safety seal, labels, and packaging intact. Opened, used, altered, or tampered products are not eligible for return for health and safety reasons, except where the product is reported as damaged, defective, or incorrect.
3. Return Authorization Required
Before sending anything back, email info@idrak-pharma.com with your order number, the item you wish to return, and the reason for the request. Wait for written authorization and return instructions. Products sent without authorization or to an unauthorized address may not be accepted or refunded.
4. Buyer’s Remorse and Return Shipping
For approved returns based on a change of mind, preference, or general dissatisfaction, the customer is responsible for return shipping. Original shipping charges, expedited shipping charges, customs duties, and similar delivery costs are non-refundable unless required by applicable law or the return results from an error by Idrak Pharma. We recommend using a trackable shipping service because the customer remains responsible for the return until it is delivered to the authorized return location.
5. Inspection and Refund Approval
Refunds for physical returns are issued only after the returned product is received and inspected. If the product meets the eligibility conditions, the approved refund will be initiated to the original payment method. If the returned product is opened, used, missing, damaged after delivery, or otherwise ineligible, Idrak Pharma may decline the refund. We do not charge restocking or administrative fees on approved returns.
6. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact info@idrak-pharma.com within 48 hours of delivery. Include your order number, a brief description, clear photos of the product and packaging, and any other reasonably necessary evidence. After review, Idrak Pharma may provide a replacement, refund, or another appropriate resolution. We may not require a physical return in these cases, but do not discard the product or packaging until the review is complete.
7. Delayed or Lost Shipments
If a package appears lost, contact us no later than 30 days after the estimated delivery date so we can review the carrier’s tracking information. A shipment marked delivered is not automatically considered lost and may require additional carrier evidence or investigation. Normal carrier delays while a shipment remains in transit do not, by themselves, qualify for a refund.
8. Incorrect Addresses, Refused or Unclaimed Deliveries
Idrak Pharma is not responsible for losses, return fees, reshipping costs, or refunds caused by an incorrect or incomplete address provided by the customer, refusal of delivery, failure to collect a shipment, inability to receive delivery, or failure to pay applicable customs duties or import charges. If reshipment is available, the customer may be responsible for the additional cost.
9. Order Cancellations
Contact us immediately if you need to cancel an order. Because orders may enter processing or production quickly, cancellation is not guaranteed after an order has been placed. Orders that have already entered processing, production, or fulfillment may no longer be canceled.
10. International Orders
International customers must contact us before attempting any return. International return shipping, customs duties, import taxes, and related charges are generally the customer’s responsibility and are non-refundable unless required by applicable law or the issue resulted from an error by Idrak Pharma. Available resolutions may vary based on destination, carrier restrictions, and applicable consumer protection laws.
11. Refund Timing
Once a refund is approved, Idrak Pharma will initiate it promptly to the original payment method. Your bank or payment provider may require additional processing time before the funds appear in your account.
12. Fraud and Abuse Prevention
Idrak Pharma reserves the right to investigate and decline fraudulent, excessive, repeated, misleading, or unsupported claims. We may request additional information, return tracking, photographs, proof of purchase, carrier documentation, or other reasonably necessary evidence. Multiple claims relating to the same order or issue may be reviewed together and treated as a single claim.
13. Chargebacks and Payment Disputes
Please contact info@idrak-pharma.com before initiating a chargeback or payment dispute so we have an opportunity to investigate and resolve the issue. We retain order records, customer communications, shipping and delivery confirmation, return tracking, and policy acceptance information as evidence where reasonably necessary to respond to disputes.
14. Scope and Applicable Rights
This policy applies only to the original purchaser of products bought directly through idrak-pharma.com and is not transferable. Nothing in this policy limits rights that cannot be excluded under applicable consumer protection laws.
15. Policy Updates
We may update this policy to reflect operational, legal, or business changes. Updates will be posted with a revised “Last updated” date and will apply prospectively unless otherwise required by law.
16. Contact
For return, refund, replacement, or order questions, email info@idrak-pharma.com. Include your order number, a concise description of the issue, and supporting photos or documents where applicable.