Refund policy

Last updated: July 29, 2026

At Idrak Pharma, we want you to feel confident in every purchase. This policy explains how refunds work for orders placed through idrak-pharma.com.

1. Refund Window

Refund requests must be submitted within 30 days of the delivery date shown on your shipping confirmation. Submitting a request within this window does not guarantee resolution within the same period. Requests submitted within the applicable timeframe remain eligible for review even if the investigation concludes after that period.

2. No Product Return Required

Because our products are consumable dietary supplements, we generally do not require you to return your product to receive a refund. In most cases, there is no return-shipping process to follow - simply contact us as described below.

3. Buyer's Remorse / General Dissatisfaction

If you are not satisfied with your purchase, you may contact us at info@idrak-pharma.com with your order number and the reason for your request. We will review your request and, depending on the circumstances, may offer a refund, a replacement, or another appropriate resolution.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please let us know within 48 hours of delivery at info@idrak-pharma.com with your order number, a brief description of the issue, photos showing the problem, and proof of purchase where reasonably necessary. We review each report and, where appropriate, offer a replacement or a refund based on what we find.

5. Delayed & Lost Shipments

If you're concerned that your shipment is delayed, please contact us at info@idrak-pharma.com. We will investigate the carrier's tracking information to assess the shipment's status. If the shipment is confirmed lost, Idrak Pharma will work with you to determine the most appropriate resolution, which may include a replacement or a refund.

6. Delivery, Carrier & Address Responsibility

Idrak Pharma is not responsible for delays, losses, or refunds resulting from an incorrect shipping address supplied by the customer, failure to receive a shipment, or refusal of delivery. Shipping carriers operate independently of Idrak Pharma, and normal carrier delays alone, while a shipment remains in transit, do not on their own qualify for a refund.

7. Resolution Options

Depending on the circumstances of your case, Idrak Pharma may choose to offer a replacement, another appropriate resolution, or a refund - whichever best resolves the issue. Each issue is generally resolved through a single appropriate resolution; multiple forms of compensation will not normally be provided for the same issue unless Idrak Pharma determines otherwise.

8. International Orders

International orders may be subject to different limitations due to the realities of international shipping and fulfillment, including longer investigation times for lost-shipment claims and restrictions on certain remedies. Nothing in this policy limits any rights you may have under applicable consumer protection laws.

9. Refund Method

Approved refunds are generally issued to the original payment method. In some cases, Idrak Pharma may offer another appropriate resolution.

10. Processing Time

Once a refund is approved, we initiate it promptly. Your bank or payment provider may require additional time before the funds appear in your account, which is outside of our control.

11. Chargebacks & Payment Disputes

If you have a concern about an order, we encourage you to contact us at info@idrak-pharma.com before initiating a payment dispute or chargeback with your bank or card issuer, so our team has the opportunity to resolve the issue directly.

12. Fraud & Abuse Prevention

We want every genuine customer to feel taken care of, and protecting that experience means protecting it from abuse.

To that end, Idrak Pharma reserves the right to:
- refuse fraudulent claims
- limit or decline excessive or repeated refund requests
- investigate suspicious activity
- request additional information or documentation where reasonably necessary
- decline requests where the information provided is false or misleading, where the evidence provided does not reasonably support the claim, or where the request appears to involve abuse of promotional offers or repeated goodwill requests

Customers are expected to reasonably cooperate with any investigation, including providing requested information where reasonably necessary. Multiple requests relating to the same order or issue may be reviewed together and treated as a single claim. Promotional offers, complimentary products, goodwill resolutions, and similar discretionary offers may be subject to additional eligibility requirements.

This policy is intended to address genuine customer concerns and is not intended to provide repeated goodwill compensation for normal product use or customer preference changes.

13. Force Majeure

Idrak Pharma is not responsible for delays caused by events outside its reasonable control, including severe weather, natural disasters, customs delays, carrier disruptions, or government actions.

14. No Restocking or Administrative Fees

We do not charge restocking fees or administrative fees on approved refunds.

15. Original Purchaser

This Refund Policy applies only to purchases made directly through idrak-pharma.com and is available only to the original purchaser. It is not transferable.

16. Policy Updates

We may update this Refund Policy from time to time to reflect operational, legal, or business changes. Any updates will be posted on this page with a revised "Last updated" date. Any changes apply prospectively unless otherwise required by applicable law.

17. Related Terms

This Refund Policy should be read together with our Terms of Service.

18. Contact

Questions about this policy or a specific order can be directed to info@idrak-pharma.com. To help us assist you quickly, please include your order number, a brief description of the issue, photos where applicable, and proof of purchase where reasonably necessary.